Req ID: Job Function: Air Freight Full:Time/Part:Time: Full:time
Contract Type: Permanent
Job Level: Professional
Purpose of the position
The Country Air Freight Systems and Processes Manager (SPM) will improve EBIT conversion through:
* Enabling unit cost reduction through reducing cycle times, centralizing processes to reap economies of scale, and reducing personnel and other operational expenditures,
* Driving process standardization and quality
* Maintaining relevant skills in operations through training
* Developing the Business Unit Systems and Processes Super User Team
Key Tasks
Management and Leadership
* Lead the S and P team in the country by managing, coaching, and supporting BU S and P Super Users
* Support CHoAF and Regional S and P in identifying and developing talents in the Country
Process Re:Engineering
Focus on how we add value for customers; eliminate waste and non:value adding activities. Balance productivity and control over profitability.
* Seek opportunities to improve productivity across the AF operational functions (incl. supervisor level)
* Ensure operational processes and organizational setup support strong profitability focus
* Work with BUs to identify requirements and opportunities
* Work with Regional S and P and other Countries to advise, align, and prioritize
* Drive implementation activities into BUs
* Promote and support a culture and discipline of Continuous Improvement
* Coach and support BU S and P Super Users as required
* Manage process and system changes for all documents and applications related to Air Freight Operations (Efile, IHT, Pantrace, Combas, WCN, General and GDP related SOPs)
* Subcontractor Management Compliance according to Global Standard within Central America and Caribbean
* DPR and OPR reporting within Central America and Caribbean
* Support functions on CAPAs
Quality and Standardization
Establish and enforce standards that drive quality, eliminate rework, and enable the industrialization of our processes.
* Support regional and corporate S and P in defining and improving process standards that enable quality, efficiency, and economies of scale as well as compliance with global and local regulations relevant for Air Freight operations.
* Work with BUHoAF and BU S and P Super Users to drive implementation of process standards
* Establish the methods and tools to monitor adherence to standards and process quality within the country
* Address / escalate sustained deficiencies with CHoAF, and Regional S and P
* Guide and support BU S and P Super Users as required
Tools and Enablement
Provide operations with the right tools and enable staff and supervisors to work effectively and efficiently.
* Working closely with BU S and P Super Users identify functional improvement opportunities
* Challenge end:users and BU S and P Super Users to clearly articulate underlying business requirements across applicable business scenarios and evaluate business impact
* Work with CHoAF and Regional S and P to evaluate and prioritize opportunities
* Produce high quality business specifications
* Drive deployment of tools at country level, coach and support BU S and P Super Users as required
Process Automation and Integration
Use smart and innovative IT solutions to automate manual processes; drive integration with business partners (internal and external) to eliminate redundant processing and drive data quality at the source.
* Identify local process automation and business partner integration opportunities and evaluate business impact
* Work with CHoAF and Regional S and P to evaluate and prioritize opportunities
* Drive local implementation, support implementation at Regional and Corporate level as required
* Drive deployment of tools at country level, coach and support BU S and P Super Users as required
Organizational Restructuring
Re:think how we organize ourselves to deliver our services : from team to regional and global level. Drive economies of scale and econom
