ACCOUNTABILITIES - Provides pre-sales and/or post-sales operational support. - Manages order fulfillment.
- Researches customer or order problems, and delivers solutions working cross-functionally to resolve.
- Liaises between the customer/partner and sales organization. Focuses on delivering a positive customer or partner experience.
- Facilitates product and sales information flow.
- Drives sales operations process improvements.
- Serves as interface for order status and handles order escalation and SKU man management.
- May serve as primary interfaces with other internal functions, based on BU and/or regional requirements.
- May be responsible for influencing sales behavior and capabilities.
- Assists with driving process improvement programs crossfunctionally.
- Researches customer or order problems.
- Solid experience in Sales Operations/Order Management/Order Fulfillment,
- Advanced English and Excel Pivot Tables and Formulas knowledge is required.