DELL9,525 evaluaciones-Panamá, Provincia de PanamáDELL9,525 evaluacionesLee opiniones sobre trabajar en esta empresa.ProDeploy Project Manager
Competitive salaryPanama City, PanamaDell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Project Manager on our Infrastructure Deployment Services (IDS) team in Panama City, Panama.Innovative projects that deliver cutting edge results do not run themselves. Project and Program Management within Business Support ensure projects run seamlessly, from start to finish. Our team manages projects or leads others managing projects — ensuring cross-functional teams work collaboratively and effectively. We oversee initial plans, set budgets, track project activities and communicate milestones to key stakeholders.
Key Responsibilities
This position details a ProDeploy Project Manager - the front line person for the successful definition and delivery of Dell Enterprise Deployments (Legacy offers and ProDeploy).
They define and oversee a project’s success criteria, customer interactions, processes, schedules, resources, and deliverables.
They are adept at coordinating project contributors across functions, such as pre-sales support, and delivery. Individuals in this role will be responsible for multiple projects simultaneously.
The position supports day-to-day project operations for Legacy and ProDeploy orders in North America. Daily responsibilities also include coordinating both internally (with sales, technical engineers, solution architects, resource managers and externally (with customers, field engineers and 3rd party delivery providers) via phone and e-mail to establish service expectations, and coordinate delivery while maintaining excellent customer experience.
A successful Project Manager demonstrates excellent personal management skills such as effectively setting priorities, employing strong personal initiative, thriving in a self-directed environment, willingly and efficiently employing the help of others, and managing multi-tasking effectively.
Operates as the primary point of contact for questions from internal/ external customers, and fields inquiries regarding project status or project escalations
Essential Requirements
1-2 years relevant work experience
Fluency in both English & Spanish (Advanced verbally and written) and effective at facilitating communication among team members with varied cultures, backgrounds, and areas of expertise. Additional fluency in Portuguese a plus but not required.
Able to understand and adapt to the North American culture/customer demands.
Experience at reaching goals with ambiguous direction
Works on abstract and complex problems requiring evaluation of intangible variables with direction
Gives tactical direction to the team and serves as a point of escalation and expertise for the team on each engagement
Ability to successfully reach project objectives and milestones while remaining within budget constraints
Coordinates/facilitates communications between client and key resources on the project team
Excellent customer service skills; Proficient in working with customers and being an external representative.
Ability to provide management with clear and concise performance updates
Proven ability to manage and prioritize time and resources to meet customer service requirements
Desirable Requirements
Familiarity with professional services software delivery and deployment processes
