Bilingual Customer Service Representative | Banking Services

We Are Looking For

A people-driven professional ready to guide, support, and make a real difference for customers of some of the most recognized banking brands in the market — delivering outstanding experiences, building trust, and growing their career in a dynamic, rewarding environment.

Responsibilities:

• Handle inbound calls and emails, resolving customer inquiries related to accounts and banking services
• Investigate and resolve special cases such as unrecognized charges or account activity concerns
• Guide customers through digital platforms, access issues, and account updates
• Accurately document every interaction in our internal systems
• Collaborate with internal teams to ensure fast, effective, and secure resolutions

What we offer:

• High school diploma or equivalent completed
• Advanced English B2 or higher — strong verbal and written fluency
• Comfortable with computers, Windows/Office, and multitasking across multiple tools
• Available to work on-site in Panama
• No prior experience required — if you have it, even better!

Requirements:

• Fully paid training program — we set you up for success before you even start.
• Private medical insurance coverage to support your health and well-being.
• Performance and commitment bonuses that recognize your dedication and results.
• Access to a wide network of exclusive commercial partnerships and discounts.
• Rest and recreation areas designed to recharge and inspire you every day.
• And so much more waiting for you!