Job Title Billing Administrator Job Description In this role, you have the opportunity toThe purpose of the Billing Administrator is to ensure the smooth operation of the Service business, by ensuring accuracy and timeliness of case/work order closure, invoices, and cost assignment to customer contracts where appropriate. This position recognize revenue and billing, and works collaboratively with the wider organization to ensure we provide exceptional service to our customers.
You are responsible for (but not limited to)
Work within the customer services organization
Check and process exception handling for customer cases/work orders to ensure completion within SLA
Liaise with Customer Care Centre to meet the requirements of our customers
Work closely with the Contracts Team to ensure correct cost allocation
Route Overdue Cases/Work orders to the correct department for follow up
Resolve Incomplete Cases by correcting errors within the WO’s to ensure integration with financial processes
Improve internal processes to speed up call closure, reduce defects and make successes visible
Resolve invoice disputes alongside the Accounts Receivable team
Create credit notes and any necessary re-billing to ensure payment disputes are actioned timely
You are a part of a teamThis role is part of the Global Business Service team in Panama city, Panama.
To succeed in this role, you should have the following skills and experience
Prior experience in billing admin or accounting role
Advanced English Fluency
Advanced knowledge of SAP
Customer Service oriented
Prior experience in Lean, daily management or equivalent preferred
In return
We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents.
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video. Take a look at Our Panama Office
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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