The Billing Analyst is responsible for ensuring that all system configurations completed by Enterprise Process & Systems (EPS) team meets functional business requirements. The Billing Analyst monitors issues that arise with system operations and supports the testing/migration of enhancements or new releases. The Billing Analyst will utilize business and systems expertise to identify and recommend new or improved business processes, and evaluate them for adoption into the SAP environment by consulting with EPS Business System Analysts.
By creating and maintaining effective and efficient billing systems, those processes help to ensure timely billing which generates revenue to support company initiatives.
Researches, documents, tests, implements, and supports system resolution relating to the billing system.
Provides billing process expertise to analyze and redesign billing functions and processes.
Works with customers and business partners to define and document customer billing requirements. Once defined, customer may be changed/added to a service offering to meet their billing requirements.
Understands the business issues, data challenges and improvement opportunities of billing processes and systems.
Participates and/or coordinates required testing/validation of system fixes. May include creating the actual test cases.
Performs problem determination and resolution within the billing system.
Ensures issues are identified, tracked, reported on and resolved in a timely manner; escalates and retains ownership of all open/unresolved issues.
Participates in system emergency or crisis situations to define/implement workaround processes, corrective action, communication, and system clean up activities after the event is over.
Documents business needs and gaps in the system environment.
Monitors all billing processes to ensure timely billing for all customers
Tracks all costs associated with invoice processing for management.
Handles phone calls from both internal and external customers on issues related to billing.
W.W. Grainger, Inc. is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies
and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger
for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management
and technical support. These customers represent a broad collection of industries including healthcare, manufacturing,
government and hospitality. They place orders online, on mobile devices, through sales representatives, over the phone
and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s
distribution centers (DCs) and branches worldwide. For more information on Grainger, visit www.grainger.com/investor.
Bachelor degree or work related equivalent
Strong communication skills.
Seeks opportunities to increase process/system efficiencies, customer satisfaction and overall business improvement.
Knowledge of SAP platform.
Ability to work on cross-functional teams.
Ability to adapt to changing business processes, technologies, and environments.
Excellent organizational skills.
Strong analytical and problem solving skills.
Strong PC experience required.
Strong interpersonal skills.
Must be proactive and able to work with little or no supervision.
Minimum 2 years of experience using EXCEL