Maersk is looking for a proactive, disciplined and customer oriented individual to join our Panama team as CAR Customer Service Agent. With strong knowledge of international transportation, logistics, customs processes, warehouse operations, customer service management and experience working in multicultural environments. This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen.
At Maersk we go the extra mile to service our customers in the best possible way. We work hard to build and strengthen relationships with customers, making sure we understand their business drivers so we can continuously improve co-operation, processes and outcomes. We provide end-to-end transportation to almost anywhere in the world. And, with 30,000 employees in 114 countries, we combine our global network with local expertise to increase the reliability of your deliveries, whether they travel by sea or over land so if you have what it takes to be successful come and work with us!
We offer
As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives. We have a competitive compensation and benefits package for full-time employees. Our parental leave policy is recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Key responsibilities
Follow up of orders in SAP, reports and exceptions as required and address issues with priority to ensure all deadlines are met.
Inform customers of PO errors and be able to summarize errors, wrong dates, etc., to improve service level.
Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure schedules are met.
Follow up on Open Order reports; upload into system using capabilities.Drive efficiencies through daily order management practices to include system review, Incomplete Orders and generation of weekly reports which ensure project/Order management team commitments are met on a timely basis.
Query new launch orders received to ensure they are within cycle time. Seek status of outstanding Launch orders to the project team/business units to determine course of action for those orders.Understand customer process for Purchase Order.
Handle incoming inquiries from all internal and external customer’s regarding shipments, orders, etc.
Execute follow up as per business units.
Other system execution tasks as needed.
We are looking for
2 years of experience with knowledge of international transportation, logistics, customs processes, warehouse operations, customer services management experience and experience working in multicultural environment
Bachelor’s Degree university studies completed or finishingEnglish proficiency 80%Good Computer Skills (Word, Excel, Power Point intermediate)ProactiveDisciplinedCustomer orientedSelf-managementWork under pressure
