About FullStack Labs:
Since 2013 FullStack Labs has helped companies of all shapes and sizes — from leading startups to Fortune 500 enterprises — design and develop web and mobile applications that transform their businesses. Our 140+ person team of exceptionally talented designers, developers, and consultants are distributed across our offices in the United States, Central, and South America.
We specialize in building web and mobile applications, custom business software solutions, integrations, web and UX / UI design, and general technology consulting including staffing and team augmentation. Our mission is to provide high-quality work at reasonable prices and to constantly exceed our customer's expectations.
Job Brief:
The Client Advocate provides world-class, omnichannel support to our clients (software vendors and end-user clients). This role requires a blend of customer relations, sales, and consulting skills. As a member of the Client Success team, you’ll become an expert on our product offerings (project engagements, staff augmentation, and architecture consulting) and gain deep knowledge in SaaS, software development, and technology business. You'll spend your day learning about our clients’ business objectives and mission-critical technology priorities and align FullStack Labs’ product offerings to support their business technology goals.
What You Will Do:
Onboard new clients, and establish relationships with key stakeholders, along with members of FSL’s team.
Manage client staffing requirements on an ongoing basis and present FullStack Lab’s professionals that are a good fit.
Add new opportunities within your accounts to our CRM.
Review our available developers and match them to open roles within your assigned accounts.
Establish and maintain relationships with key accounts via phone, email and Zoom.
Provide ongoing support and education to clients.
Troubleshoot any client issues and liaise with the product, sales, operations and hiring team as needed.
Drive cross-sell, upsell and expansion opportunities within your key accounts.
Identify opportunities to improve customer experience.
What You Will Need:
3+ years of relevant client management experience within the technology consulting/SaaS vertical.
College degree is required.
Fluent English communication skills, verbal and written.
Proficient computer skills required, experience with CRM preferred, along with your own computer and internet access.
Strong interpersonal skills, with the ability to persuade and influence others.
Strong organizational and time management skills, with the ability to multitask.
Enthusiasm for helping and educating others.
Interest in marketing, business, and technology.
Who We Are:
Action-Oriented - Deliver fast, get great results. We embrace the vision, roadmap to success and the action it takes to make it happen.
Intellectually Curious - Seek to learn, love to teach. We’re humble and embrace respectful, radical candor with a mindset of ongoing professional and personal development.
Collaborative - One team, shared mission. We welcome feedback and understand the value of working together to accomplish more than what is possible individually.
What We Offer:
Limitless growth and learning opportunities.
A collaborative and positive culture — Your team will be as smart and driven as you.
Outstanding compensation — Plus competitive benefits and generous time off.
A chance to make an impact — Your work will contribute directly to our strategy and growth.
