Job Title Collections Assistant NAM Job Description In this role, you have the opportunity to
Be part of the Philips Collections team for the North America Region.
Your responsibilities
Attend daily calls from our North America Market customers and manage credit card processing.
Identify and transfer calls from customers to other team members within the Collections organization.
Ensure accurate and reliable information is provided to customers.
Answer and manage customer emails for our valuable key customers in North America in order to address common questions and inquires.
Initiate process improvements ideas.
Your team
The credit & collections team in Panama are responsible for cash collections in North America, risk management and credit control activities. The credit & collections team is part of the Philips Global Business Services organization.
In return we offer
We welcome you to a challenging, innovative environment with great opportunities for you to build a rewarding career path within Global Business Services team.
To succeed in this role, you should have the following skills and experience
High School Degree. University is desirable, preferable in accounting, finance or administration
Fluent in English (conversation and excellent writing skills)
Strong communication and negotiation skills
Intermediate Excel knowledge
SAP knowledge, preferred
Collections, Finance and customer service professional experience
Experience with Customer Service
Experience in a multinational environment (desirable)
Eager to achieve excellent results
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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