Job Title
Continuous Improvement Lead
Job Description
In this role, you have the opportunity to
Prioritizes and drive performance improvements that will have the biggest overall impact on the business results and on delivering operational excellence to customers, by challenging the status quo, coaching, and embedding a mindset of continuous improvement applying Lean and other Continuous Improvement disciplines.
You are responsible for
Designing, developing, and implementing the Lean improvement roadmap for GBS, linked to the strategic priorities.
Evaluating key business metrics and engage with the Managers to help them identify opportunities where Lean, Six Sigma, and other methodologies can be used to improve Customer Satisfaction, Efficiency and Productivity.
Able to trigger, plan, execute and sustain, value stream mapping, kaizen events, and process improvement projects applying a structured Problem Solving (i.e. DMAIC, A3, PDCA) methodology achieving quantifiable results.
Providing coaching and guidance to management and team members on process improvement and Kaizen event planning, execution, and follow up. As well, provide mentorship in the Daily Management process to drive performance and continuous improvement.
Able to develop and deliver training to develop people’s skills in CI methodologies and tools
You are a part of
A unique combination of a critical and ambitious role that is part of an empowering office environment. You will be actively encouraged to make improvements, establish the best in class service, and have a direct impact on our company's success.
To succeed in this role, you should have the following skills and experience
Fluent in English – advanced or native-like skills both verbal and written
At least 5 years of relevant work experience in a global operating company in a regional or global role, successfully managing various projects and deploying an organization-wide continuous improvement program based on Lean principles and methods
Degree in Business or Engineering required; Master's Degree preferred
Lean Six Sigma Black Belt Certification (or equivalent) is preferred
Strong interpersonal, communication and presentation skills
Strong Project management skills, process, and analytical mindset
Good training, coaching and leadership Skills
Able to work independently and within a team
Experience working in shared services, GBS organizations that include Order-to-Cash, customer service or financial services processes, is valuable
In return, we offer you
Philips offers a dynamic work environment experience in the continuously growing Health Tech market – with customers and consumers empowering you to initiate change across all levels of the organization. Such environment brings the ideal conditions for a drive-oriented person to succeed in this role.
This role is based in Panama City, Panama.
Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Panama City, Panama.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or any other category protected by local laws.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more bywatching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips pageon our career website, where you can read stories from our employee blog. Once there,you can also learn about ourrecruitment process , or find answers to some of thefrequently asked questions .
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