Overview
Come be a part of a team where we win together, deliver awesome and make a difference in not only the lives of our employees but by transforming the exchange of clinical data using the most advance technology available.
We are looking to fill a remote, work from home position.
Full-Time: Monday-Friday 7:00-3:30 PM EST.
Comfortable working in a high-volume production environment.
Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
Documenting information in multiple platforms using two computer monitors.
Proficient in Microsoft office (including Word and Excel)
We offer:
Comprehensive virtual training program followed by job shadowing with an assigned mentor
Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
Full Benefits:PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance
To insure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.
Responsibilities
Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
Answering release of information related telephone calls and inquiries accurately and timely.
Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
Follow all department and/or site specific processes and procedures accordingly.
Meet and maintain the department’s productivity and quality assurance expectations.
Responsible for following all company policies and procedures as posted or communicated by management.
Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
Maintains a high level of professionalism and good rapport with co-workers and members of management
Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
Performs work in accordance with the training and direction provided and adheres to facility specific procedures
Attends mandatory employee in-service meetings and/or training sessions, if so directed
Maintain an acceptable attendance record and reports to work as scheduled.
Performs other duties as assigned.
Qualifications
Consideration for the role of CPC Processor I – Customer Support requires the following:
High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
Friendly, professional manner of communication. Good customer service skills.
Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
Ability to stay organized while working quickly. Strong attention to detail is also required.
Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
