The Cross Referencing Team provides the ability to identify Grainger products for customer opportunities, allowing for sales of those products to customers. The Supervisor leads, manages and coaches a team of Cross Reference analyst and Project Admin’s to enable our sales team to grow sales and increase market share by effectively managing all cross-reference project requests. This is achieved through balancing team workload, scheduling projects within the team and maximizing team productivity. Additionally, this individual will provide assistance to the Sr. Manager, Cross Reference Services for the operational activity of team.
Establish and maintain customer level strategic alliances with key internal and external business partners, focusing on delivering relevant business solutions.
Provide Cross Referencing subject matter expertise for our internal and external business partners
Collaborate with aligned Sales team to ensure objectives are supported with desired levels of performance
Accountable for team operational workflow, including implementing policies and procedures, monitoring and addressing attendance and performance issues
Accountable for team member direction and objectives, around project assignment to insure that projects are completed on time, within budget to deliver against business goals.
Responsible for all Talent Management activities to ensure employee assessments, coaching, development, and management, are performed on a consistent basis
Recruits, conducts interviews and selects new team members as needed
Address scheduling escalation issues related to the daily operations of the team
Facilitate and participate in cross-functional projects to support plans to increase customer impact and experience
Facilitate periodic audits of projects, in conjunction with the Quality Control Specialist, to identify areas of improvement and provide coaching feedback to the Cross Reference Specialist
Lead efforts for training team members on the processes and tools utilized to complete projects
Adopt and engage continuous improvement methodologies to check and adjust tools, processes, and resources as necessary to provide the best customer experience
Serve as a key communication resource to aligned Sales Leaders, and act as liaison to resolve cross referencing-related issues
Monitor team’s measurements in key areas such as productivity, cycle-time, success rate, and revenue generation.
Contribute in the development of department goals and expectations
W.W. Grainger, Inc. is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies
and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger
for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management
and technical support. These customers represent a broad collection of industries including healthcare, manufacturing,
government and hospitality. They place orders online, on mobile devices, through sales representatives, over the phone
and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s
distribution centers (DCs) and branches worldwide. For more information on Grainger, visit www.grainger.com/investor.
Requisitos
BA/BS or equivalent is preferred
3-5 year of equivalent work experience is preferred
Ability to manage multiple tasks, clarify ambiguous situations, resolve outstanding issues and react quickly to changes in direction.
Strong organizational and time-management skills required
Inspires and challenges others to set and achieve high “stretch” goals.
Ability to identify and address organizational barriers to ensure that employees can perform their jobs to their full potential as well as continue self-development.
Able to source information from variable inputs and synthesize into meaningful and actionable formats.
Experience with Continuous Improvement methodologies
Demonstrated ability to quickly learn, become competent in, and effectively apply new processes and applications as well as lead change in an environment of rapidly evolving technologies
Clear understanding of suppliers, customers, as well as Grainger’s strengths and weaknesses
Strong customer-service & communication skills required to interact with all levels of organization
Proficient with multiple PC applications and utilizes tools, such as MS Office to maximize productivity.
Superior communication skills, both written and verbal, with ability to provide clear and concise information both vertically and horizontally within the organization.
Strong coaching skills, with ability to motivate, inspire, and achieve results through others.
Provide “just in time” coaching to ensure continuous learning and improvement.
Develop people to their full potential including developing successors to his/her current position.
