Customer Service

JOB SUMMARY

: Your mission (should you choose to accept it) is to offer customer support through phone, to customers who have questions, concerns or confusion around a particular product or service. You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Principal Responsibilities:
- Communicate via inbound and outbound telephone calls with customers.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
- Accurately document and update records in required systems.
- Generate fees and up-sell wherever possible.
- Understand all programs, systems, and procedures necessary to perform job effectively.
- Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts. Qualifications:
- High School Diploma and/or Highest Level of Education Certification/Diploma
- Must be bilingual in English and Spanish, both oral and written language skills, depending on program.
- Ability to maintain the highest level of confidentiality.
- Ability to work in a team fostered environment.