Customer Service Account Manager (Remote) - $1300 - $1500/Mo
Industry: BPO
Employment Type: Full-time
Job Functions: Customer Service, Manager, Client Relations
Are you passionate about leading customer support teams and excel at client relations? if so, this is a unique opportunity for you to leverage every bit of your hard-earned skills from your knowledge of BPO, managing staff, driving results, to your ability to execute improvements that drive increased customer satisfaction.
What You Will Be Doing
In this role, your central focus is always on delivering quality support, by providing a satisfactory resolution to your clients. You will be accountable for setting and holding quality support standards for all teams under your umbrella by reviewing their results, spotting trends and removing obstacles that impede delivering the highest levels of customer satisfaction. You will be an expert on the products your teams are supporting because we believe this is the best way to fix problems and come up with real improvement ideas. You will use these product insights to lead your customer support managers in implementing data driven improvement initiatives.
Your tasks (although not limited to these) will be:
• Assigning or prioritizing tasks, performing resource planning, and implementations
• Providing post-sales support and lead client relations in your portfolio
• Leader of Customer Support Key Responsibilities
• Build and lead a fully remote customer support group
• Conduct deep dive analyses and propose improvement initiatives
• Coach your managers and teams
• Drive a continuous improvement process across all your teams
• Continuously improve quality and productivity of all your teams
Basic Requirements
• To qualify for the role, you must have:
• Minimum of 2-years in a customer support leadership position
• Track record of delivering continual improvements & and high standards of quality
• An advanced level of English
Nice-to-have Requirements
• Experience in an BPO organization
• Experience leading in a remote, global organization.
About our Company
Here at Rapid Phone Center we know there are few things more important than great customer service.
We know that it takes a dozen great experiences to make up for just one poor one, and that customers are more likely to broadcast bad experiences than good ones.
That is why it is our mission to ensure every single customer is satisfied and valued. Our professional and efficient staff answer calls quickly and resolve any issue with the utmost care for the customer, while keeping your business and reputation in mind.
