*ALL CV's SHOULD BE SUBMITTED IN ENGLISH FOR CONSIDERATION*
Responsibilities or Job Purpose
We are looking for a Customer Support Representative to join our Panama based Customer Support Team. The aim is to provide customers and distributors with excellent customer support at all times. This primarily relates to training on Pole Star products and giving assistance as required, but also includes the responsibility to ensure administration, billing and finance matters are carried out to the customer's satisfaction, creating first class customer experience.
KEY RESPONSABILITIES
Proactively engage customers
Provide intensive training and support to new customers. Initial training is usually done over the phone and on occasion face-to-face at customer's site.
Provide onging training for existing customers and distributors on new products and product enhancements.
Maintain regular contact with customers and distributors to build strong working relationships.
Respond to customer issues
Provide the first point of contact for all incoming queries from customers and distributors.
Receive and respond to invoming emails, phone and Skype calls in a professional and timely manner and ensure all enquiries are recorded, progressed and resolved, using the systems and tools provided.
Follow up with customers/distributors to ensure support issues have been resolved effectively.
Contribute to Customer Support team and other team
Follow business processes and use company mandated systems and records (eg Salesforce)
Liase closely with Sales, Fiannce and Technical Support to ensure that customer expectations are met.
work as part of Key Account teams (Sales, Finance and Technical Support).
Look out for sales opportunities and ensure they are communicated to the Sales Team.
Contribute to new product development and implementation
Travel nationally and internationally to provide on-site support and training and represent the company at exhibitions, trade shows and events as and when required.
YOUR PROFILE
Requirements
University graduate with a minimum of 3 years' experience of proven customer service experience
Proven track record of quality customer service
Exceptional attention to detail
Essential to have excellent command of written and spoken English
An exceptional telephone manner, including excellent listening skills
Strong PC skills and proficiency in alls MS Office software
Enthusiasm/interest for Technology
Attributes
An open mind, flexible, creative, energetic.
Ability to keep calm under presure
Ready to take responsibility and use initiative
A team player
Willingness to learn and develop within the role
Company Benefits
Private Health Insurance
Life Assurance - x 3 times of basic salary & EAP programme
Pension scheme
Working hours - rotating shifts including Sundays.
* All candidates that apply must ensure that they have a valid work permit as proof of rights to work in Panama*
*ALL CV's SHOULD BE SUBMITTED IN ENGLISH FOR CONSIDERATION*
El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Konzerta sea responsable por ello.
Ciudad: panamá
