Overview: The IT Database Administration Manager provides Database support for crucial business applications across Liberty Latin Americas [LLA] Markets. He/she will drive Database operational initiatives to reduce cost of IT operations, while increasing Database availability and improving quality, and NPS. He/she will act based on predefined service level targets and functions as a level of escalation between the local OpCo’s, central teams and managed service providers.
Responsibilities:
Provide day-to-day 24x7 support across IT as 2nd & 3rd level support for IT Database Administration
Create, maintain, and administer databases with LLAs ecosystem. Ensure the databases are highly secure, available, and recoverable. Proactively monitor and tune the databases for maximum performance. Install, configure, and patch database software and complete database migrations and upgrades. Troubleshoot and solve database and application problems.
Develops effective and productive working relationships with key stakeholders to ensure delivery of excellent customer service across all functions.
Accountable for overseeing operational service reviews to receive feedback on the LLA Database team performance that can be used to generate enhanced working practices and improved inter-working relationships.
Works collaboratively with IT vendors to ensure the managed service providers are delivering against all contractual and commercial agreements, seeking service credits where service falls below the agreed standard.
Ensure continual development of processes, procedures and systems to meet evolving product and service management requirements.
Ensure the LLA Database team processes, procedures and working practices comply with chosen regulatory standards, company policies and best practice (e.g. ITIL, Lean) methodologies.
Work closely with problem managers/service managers to ensure follow up RCA’s
Drive Operational initiatives within the LLA Database Team.
Work with Compliance / Sox team to adhere to DB General Information Technology Controls [GITC].
Qualifications:
Graduate level (Bachelors or higher) degree in computer science, information systems, business administration or related field, or the equivalent combination of training and experience required.
Exadata Certification preferred.
Database Certification[s] preferred [Oracle, MSSQL, MYSQL, SAP, Oracle RDB].
Minimum 10 years of IT and business/industry experience including 7 years of technical leadership managing multiple, large, cross-functional teams or projects and influencing senior-level management and key stakeholders.
English and Spanish preferred
Minimum 3 years of current and proficient Exadata Administration experience using Exadata recognized standard tools and utilities
Minimum 5 years of current and proficient Oracle RDBMS, MSSQL, MYSQL and Oracle RDP Database Administration experience using recognized standard tools and utilities. Proficient in Database High Availability [Oracle / MSSQL RAC and Backups] and Failover [Oracle and MSSQL / MYSQL Standby / Oracle Data-guard] models. POSTGRES, SAP and Maria DBA experience a plus.
Proficient in Database Development using Oracle recognized standard tools and utilities
Windows shell scripting / Linux Scripting preferred.
Minimum 3 years of experience in Database General Information Technology Controls [GITC].
Extensive experience in managing infrastructure and operations.
Experience selecting and managing outsourced IT services to meet SLAs and qualitative standards. Manage vendor relationships that reduce costs, improve service and support strategic goals.
Strong record of people management in a technical environment, including communication, negotiation and conflict resolution skills
Has operated in a matrix organization successfully
Extensive proven experience of project management techniques including planning, resource allocation, prioritization and escalation within an international telecom environment.
Why Join Us:
Technology exites us, enables us and drives us. We´re proud of the services we provide, the markets that we serve and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat. Troughout Liberty Latin America, our passion and pride are brought to life through our shared vision: to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture and one team.Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.#LI-MN1
