Enterprise Technical Support Advisor (Tpam)

Enterprise Technical Support Advisor (Tpam)
Empresa:

Konzerta Selecta


Enterprise Technical Support Advisor (Tpam)

Detalles de la oferta

Engineers will work as part of a Global team to provide a high standard of technical support to customers utilizing the Privilege Access Suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues on numerous supported platforms.
As a successful Support Engineer you will be able to work independently to test and debug customer issues in lab environments and operate as a key member of a virtual product team spanning across continents and time zones. A flexible attitude and capacity for absorbing information and keeping up to date with Technology is essential. You will gain exposure to enterprise environments incorporating a broad range of operating systems, protocols and architectures. Therefore a good cross-platform technology background is desired. Customer service and teamwork are our core principles and having fun in the process is expected.
For the right individuals with a passion to deliver top quality customer service there are excellent opportunities to progress within the Technical Support Organization.
As a Support Engineer you will gain exposure to some or all of the following technologies:
Operating Systems: Windows Server, Linux Servers
Databases: Microsoft SQL Server
Target Systems: Active Directory, Exchange, LDAP, SAP, Sharepoint
Networking: DNS, LDAP, HTTP, SMTP, VPN
Web: IIS
Virtualization: ESX, VMWare Workstation
Languages: VBScript, Powershell, Java
In IT, next is always around the corner – the next need, the next threat, the next technology. As a result, your challenges never stop. Neither do we. From platform migrations to cloud deployments to security and governance, we work with you to help you solve your toughest IT challenges.
Since 1987, we’ve provided software solutions for the fast-paced world of enterprise IT. We have the experience to help you manage and monitor your databases, take control of your hybrid environments and secure it all with security solutions that ensure you are ready for the next threat.
Where next meets now.
Requisitos
Qualifications

Experience in a similar customer service work environment
Must be independent, self-motivated, a team player and have a people-oriented personality
Effective and efficient problem solving skills
Strong written and oral communication skills
Ability to work in fast paced, dynamic environment
Able to be professional and have timely management of personal work load covering multiple problems
Keep up to date with emerging technologies and latest Microsoft product versions.
Delivery of excellent customer service.
Awareness of Change Control Process

Essential Technical Skills
2+ years’ experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies)

2+ years’ experience with enterprise network configuration, DNS and troubleshooting methods
Experience as a Sys Admin, directly responsible for one or more UNIX-like operating systems such as UNIX – (AIX ,HP-UX Solaris, OS X) or Linux – (Ubuntu, Redhat, SuSE, Debian)
2+ years’ experience in Technical support, Development or System administration
Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic
Candidate should possess excellent communications and multitasking skills
Be able to work under pressure with calmness and composure
Work independently and also in a team, with strong troubleshooting and diagnostic skills

Preferences:
Familiarity with debugging tools/techniques (e.g. WebEx)
Knowledge and experience with Object Oriented Programming
Working knowledge of LDAP, Understanding of Schema and Kerberos
Experience with Internet Information Services for Windows
Knowledge of VBScript, PowerShell
Knowledge of SQL Server
Technical Writing Skills
Knowledge of protocols such as SSH, RDP, FTP & HTTP.
Knowledge of network troubleshooting tools (PING, PATHPING, TRACERT, TRACEROUTE, IPCONFIG, NETSTAT, NBTSTAT, NSLOOKUP).
Understanding of Certificates.
Understanding of Firewalls.
Office365 knowledge

Beneficios
The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: it is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.
During the pandemic Work from home
After the Pandemia transportation back and forth Panama Pacifico
36 month Life insurance
Private Health insurance for you and 50% for your family
Annual Dental plan
Oftalmologic annual benefit
Annual bonuses
Competitive salary
Come work with Us¡¡¡

Requisitos


Conocimientos:

  • Java
  • SQL
  • Internet
  • DNS
  • Linux
  • Unix
  • Access
  • PROGRESS
  • Internet

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