Objective
This position is responsible for managing the portfolio of properties and the client relationship at local level. The main purpose is to maintain a high client satisfaction and a high level of efficiency in operation appearance and functionality of the portfolio.
Roles & Responsibilities
· Oversee the operation, staffing, performance and development of the Facility Management service delivery.
· Ensure client satisfaction with client Facility/Property Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity.
· Oversee the development and management of the capital and expense budgets in the segment of portfolio assigned.
· Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
· Maximize utilization of suppliers, vendors and contractors. Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review.
· Ensure compliance with minimum audit standards.
· Keep tracking and to develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis.
· Manage the Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure.
· Ensure all Reactive Maintenance is completed as per the agreed timeframes.
· Coordinate a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
· Develop and implement innovative programs, processes and producers that reduce short and long term operating costs and increase productivity.
· Assists the client in negotiations processes of new and the maintenance of existing contracts.
· Provide the lead role to monitor customer satisfaction and increase it.
· Evaluate service response time and analyse occupants’ service request trends and suggestions.
· Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
· Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.
· Lead by example and groom the team in achieving maximum client satisfaction level.
· Maintain up to date regarding equipment and asset management input. Includes maintenance routines and technical sheet for all equipment.
· Comply with premises inspection checklists and keep tracking of corrective actions.
· Coordinate maintenance activities with maintenance vendors and document in clarify
· Assure all necessary supplies are provided to equipments normal operations (i.e. diesel for generator, electric parts etc).
· Assure completion of all request assigned through clarify in a timely basis.
· Assure all premises within the portfolio assigned are in compliance with client’s standards (i.e. technical, operative and good appearance.
· Pay attention to details and assure high quality works. Take the appearance of the portfolio to higher levels and assure client satisfaction.
Skills & Qualifications
· We look for a person that pays attention to details. Experience in work supervision desired.
· A minimum of 5 years in maintenance related task and responsibilities required with management experience preferred.
· A minimum of 3 years’ customer service and quality assurance experience desired.
· Strong interpersonal, customer service and supervisory skills
· Proficiency in English language.
· Proficiency with Microsoft Office and Excel or equivalent knowledge of real estate desired.
· Good presentation skills
El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Konzerta sea responsable por ello.
Ciudad: ciudad de panama
