General Manager – Luxury Boutique Beach Resort

About the Opportunity

We are seeking an experienced and hands-on General Manager to lead the full operations of an exclusive luxury boutique beach resort located on a private island in Panama.

This role is ideal for a dynamic hospitality leader with strong operational discipline, financial expertise, and a passion for delivering exceptional guest experiences in a remote, high-touch luxury environment.

The General Manager will have full accountability for operational performance, guest satisfaction, team leadership, and financial results, while working closely with ownership on strategy, positioning, and long-term growth.

Key Responsibilities

Operations & Guest Experience

• Oversee all resort operations including Rooms, Housekeeping, Food & Beverage, Front Office, Guest Services, and Maintenance.
• Ensure consistent luxury service standards across all guest touchpoints.
• Serve as the senior guest-facing leader, managing VIP relations and resolving escalated matters.
• Maintain SOPs, quality control systems, and regulatory compliance.

Leadership & Culture

• Lead, coach, and develop department heads and operational teams.
• Build a culture rooted in accountability, warmth, and excellence.
• Drive performance management, training, and continuous improvement initiatives.
• Foster strong interdepartmental communication and collaboration.

Financial & Business Management

• Full ownership of P&L performance.
• Manage budgeting, forecasting, and cost control strategies.
• Optimize labor productivity and operational expenses.
• Oversee procurement, vendor management, and inventory controls.
• Partner with ownership on pricing strategy, occupancy targets, and revenue optimization.

Food & Beverage Oversight

• Supervise all F&B outlets, ensuring quality, consistency, and profitability.
• Monitor food and beverage cost controls.
• Collaborate closely with the Executive Chef on menu development, sourcing, and service standards.

Sales & Strategic Positioning

• Support brand positioning, promotional strategies, and special packages.
• Develop relationships with travel advisors, wedding planners, and tour operators.
• Drive destination weddings, retreats, full-property buyouts, and direct booking initiatives.
• Contribute to guest retention and repeat business strategies.

Required Qualifications

• 7–10+ years of senior leadership experience in hospitality
• Previous experience as a General Manager or Resort Manager preferred
• Background in luxury boutique hotels or resorts
• Strong financial acumen (P&L management, budgeting, cost control)
• Proven ability to lead multi-department teams
• Fluent in English; Spanish strongly preferred
• Comfortable living and working in a remote island environment
• Highly organized, composed under pressure, and solutions-driven

Ideal Profile

• Experience in Caribbean, Latin America, or comparable resort destinations
• Strong operational knowledge of Food & Beverage
• Experience managing destination weddings, group buyouts, or exclusive events
• Hands-on leadership style with high emotional intelligence
• Detail-oriented with a guest-first mindset