Help Desk Associate

DESCRIPTION: - Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Walk the customer through the problem-solving process
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Direct unresolved issues to the next level of support personnel
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Proveen experience as Helpdesk Associate or equivalent
- Aptitude in creative problem-solving
- Proficiency in MS Office, Windows O/S

REQUIREMENTS:

- Advanced English skills.
- Must have Tech background/ Tech knowledge.
- High school diploma is a must.
- Availability to work any schedule.
- Committed
- Responsible
- Resourceful

BENEFITS:

- Competitive salary
- Life & Health Insurance
- Growing opportunities
- Transportation
- University Discounts
- Great working environment
- Fun activities!