Helpdesk Associate

Helpdesk Associate
Empresa:

(Confidencial)


Lugar:

Panamá


Área:

Otros

Helpdesk Associate

Detalles de la oferta

Req ID:
62538

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.

NTT DATAServices currently seeks a
Helpdesk Associateto join our team in
Panama City,
Panamá (PA:8),
Panama (PA).

Responsibilities

:
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures Applies knowledge of customer service techniques as required to address problems with PC based tools and products
:
Provide support based on email, phone , chats generated requests or reports .
:
Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction.
:
Coordinates user requests with external vendors or internal NTT Data level 2 resolver groups according to policies and procedures.

Requirements

:
High School diploma
:
Ability to communicate effectively through email, and phone conversations in English.
:
Ability to interact in a teamwork environment to support peers, customer and leaders.
:
Reliable, verifiable good attendance and able to walk the extra mile as business needs it.
:
Good understanding of the IT fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp:2:corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.


Fuente: Tiptopjob_Xml


Área:

  • Otros / Otros

Requisitos


Conocimientos:

  • Desktop

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