Helpdesk Associate

Req ID: 106450 NTT DATA Services strives to hire exceptiol, innovative and passiote individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate to join our team in Pama City, Pamá (PA-8), Pama (PA). This is often a college graduate who is entering the workforce in their field of study. They know basic principles, methods, technologies, and practices for their professiol field, but usually have limited experience in applying them outside a classroom setting. They handle detailed problems which require standard solutions. They receive general direction from their supervisor, are assigned deliverables and may be part of a team. Escalation point for difficult or high impacting IT incidents for particular hardware, software or platform. Assists and provides guidance to less experienced employees. Simulates or recreates user problems to resolve operating difficulties. Interacts with network services, software systems engineering and / or applications development to restore service and / or identify and correct core problems. Recommends systems modifications to reduce user problems. Acts independently with substantial latitude to determine methods and procedures on assignments, setting objectives anddeciding how to proceed. Provides leadership and mentors employees. Provides transfer of skills to employees and to technicians in other support areas. Proactively engages the required resources to ensure the client expectation is exceeded in a timely manne About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.