Req ID: 31721 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.
NTT DATAServices currently seeks a
Helpdesk Senior Associateto join our team in
Panama City,
Panamá (PA:8),
Panama (PA).
:Individuals here have a well:rounded knowledge of the policies and procedures for their work area.
:Their work may require discretion and independent judgment for non:routine matters. However, the primary focus of work activity is predominately routine.
:They may make policy recommendations to their managers and be an escalation point for less experienced team members.
:Diagnoses and troubleshooting Level 2 problems encountered with personal computer hardware, software and peripherals.
:Documents service orders and perform follow up of completed orders for management information reporting and client satisfaction.
:Coordinates user requests with external vendors according to policies and procedures.
:Handles problems that the first:tier of help desk support is unable to resolve.
:May provide guidance / training for less experienced personnel.
:Coordinates referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training or follow:up.
:Solves problems for clients with challenging expectations (often escalated or irate).
:Maintains / builds relationships with other groups that impact the technical aspect for phone support (e.g., tool content teams, product group).
:Participates with leaders to determine focus areas for technical improvements (e.g., establishes targeted mentoring programs, consults on incentives related to technical performance).
:May coach employees in achievement of metric results.
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp:2:corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices to learn more.
NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability
