Req ID: 40538 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.
NTT DATAServices currently seeks a
Helpdesk Senior Associateto join our team in
:This is often a college graduate who is entering the workforce in their field of study.
:They know basic principles, methods, technologies, and practices for their professional field, but usually have limited experience in applying them outside a classroom setting.
:They handle detailed problems which require standard solutions.
:They receive general direction from their supervisor, are assigned deliverables and may be part of a team.
:Escalation point for difficult or high impacting IT incidents for particular hardware, software or platform.
:Assists and provides guidance to less experienced employees.
:Simulates or recreates user problems to resolve operating difficulties.
:Interacts with network services, software systems engineering and / or applications development to restore service and / or identify and correct core problems.
:Recommends systems modifications to reduce user problems.
:Acts independently with substantial latitude to determine methods and procedures on assignments, setting objectives and deciding how to proceed.
:Provides leadership and mentors employees.
:Provides transfer of skills to employees and to technicians in other support areas.
:Proactively engages the required resources to ensure the client expectation is exceeded in a timely manne
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp:2:corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices to learn more.
NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
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