Helpdesk Senior Associate

Helpdesk Senior Associate
Empresa:

(Confidencial)


Lugar:

Panamá


Área:

Otros

Helpdesk Senior Associate

Detalles de la oferta

Req ID:
42297

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.

NTT DATAServices currently seeks a
Helpdesk Senior Associateto join our team in
Panama City,
Panamá (PA:8),
Panama (PA).

:
Serve as the first point of contact for customers seeking technical assistance over the phone or email
:
Perform remote troubleshooting through diagnostic techniques and pertinent questions
:
Walk the customer through the problem:solving process
:
Provide accurate information on IT products or services
:
Record events and problems and their resolution in logs
:
Direct unresolved issues to the next level of support personnel
:
Follow:up and update customer status and information
:
Pass on any feedback or suggestions by customers to the appropriate internal team
:
Proveen experience as Helpdesk Associate or equivalent
:
Aptitude in creative problem:solving
:
Proficiency in MS Office, Windows O/S

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp:2:corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

:ul


Fuente: Tiptopjob_Xml


Área:

  • Otros / Otros

Requisitos

Ofertas Relacionadas

Atención al cliente, fortunato mangravita, s.a.

Necesitando una persona para ATENCIÓN AL CLIENTE con estas cualidades: Empoderar el departamento de Atención al Cliente Trabajar en equipo Buena presencia y...


Desde Fortunato Mangravita, S.A. - Panamá

Publicado hace un mes

Helpdesk team lead

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors...


Panamá

Publicado hace 24 días

Supervisor

Persona responsable de garantizar que se ejecuten los procedimientos necesarios y adecuados para aplicar la encuesta y así recoger la información requerida...


Desde Ipsos - Panamá

Publicado hace 23 días

Supervisor de campo

- Proyectar: Se debe programar o planificar el trabajo del día, establecer la prioridad y el orden, tomando en cuenta los recursos y el tiempo para hacerlo, de...


Desde Ipsos - Panamá

Publicado hace un mes