:Diagnoses and troubleshooting Level 2 problems encountered with personal computer hardware, software and peripherals.
:Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction.
:Coordinates user requests with external vendors according to policies and procedures.
:Handles problems that the first:tier of help desk support is unable to resolve.
:May provide guidance / training for less:experienced personnel.
:
Coordinates referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training or follow:up.
:Demonstrated ability to develop business relationships and communicate effectively with the user community.
:Solid troubleshooting skills.
:Good understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
:
Applies knowledge of customer service techniques as required to address problems with PC based tools and products
:Diagnoses and troubleshooting Level 2 problems encountered with personal computer hardware, software and peripherals.
:Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction.
:Coordinates user requests with external vendors according to policies and procedures.
:Handles problems that the first:tier of help desk support is unable to resolve.
:May provide guidance / training for less:experienced personnel.
:
Coordinates referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training or follow:up.
:Demonstrated ability to develop business relationships and communicate effectively with the user community.
:Solid troubleshooting skills.
:Good understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
:
Applies knowledge of customer service techniques as required to address problems with PC based tools and products
:Diagnoses and troubleshooting Level 2 problems encountered with personal computer hardware, software and peripherals.
:Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction.
:Coordinates user requests with external vendors according to policies and procedures.
:Handles problems that the first:tier of help desk support is unable to resolve.
:May provide guidance / training for less:experienced personnel.
:
Coordinates referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training or follow:up.
:Demonstrated ability to develop business relationships and communicate effectively with the user community.
:Solid troubleshooting skills.
:Good understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
:
Applies knowledge of customer service techniques as required to address problems with PC based tools and products::ul
