Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
CONTEXT:Under the direct supervision of the Head of Global User Support Panama and the general supervision of the Head of ICT Panama, the incumbent will perform the following duties:
1.Serve as the first level and frontline for helpdesk technical support requests, interacting with local and remote users to provide assistance and troubleshooting. Provide on-site technical support visits to IOM offices, if necessary;2.Provide technical support to corporate applications and ICT standard software (e.g. Office365, SAP, Internet security, Mobile Applications);3.Provide technical support with the installation and maintenance of servers, computers, and peripherals;4.Assist with the monitoring of workstations, servers, LAN, and WAN equipment (e.g. Firewall, switches, Wi-Fi access points, SCCM, backup and antivirus systems);5.Assist with the administration of servers including VMware, Windows Server, Active Directory, and Exchange Server;6.Contribute with system upgrades and IT infrastructure changes ensuring compliance with ICT Standards and other relevant ICT instructions;7.Provide induction, guidance, and training on IOM systems, devices and network usage to end-users to ensure productive use of existing and new systems;8.Help to maintain an IT inventory of active and retired equipment, including regular updates to the technical documentation of the IT network;9.Perform other related functions as required.
For more information and How to apply:Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 02 December 2019 at the latest (11:59 p.m. Manila Times), please follow this link :
In order for an application to be considered valid, IOM only accepts online profiles duly completed.Only shortlisted candidates will be contacted. You can track the progress of your application on your personal application page in the IOM e-recruitment system.