Overview One Identity Software offers award-winning products that simplify IT management for our customers. One Identity Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions in four strategic areas: systems management, security, and information management. These industry leading solutions enable IT organizations to simplify operations, maximize workforce productivity and deliver faster results. Our Privilege Access Management solutions allow customers to access privileged accounts while meeting audit and compliance requirements along with the automation and control of the process of granting access to privileged accounts and passwords. We also offer customers the ability to control, monitor and record privileged sessions of administrators, remote vendors and other high-risk users. Responsibilities Engineers will work as part of a Global team to provide a high standard of technical support to customers utilizing the Privilege Access Suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues on numerous supported platforms. As a successful Support Engineer you will be able to work independently to test and debug customer issues in lab environments and operate as a key member of a virtual product team spanning across continents and time zones. A flexible attitude and capacity for absorbing information and keeping up to date with Technology is essential. You will gain exposure to enterprise environments incorporating a broad range of operating systems, protocols and architectures. Therefore a good cross-platform technology background is desired. Customer service and teamwork are our core principles and having fun in the process is expected. For the right individuals with a passion to deliver top quality customer service there are excellent opportunities to progress within the Technical Support Organization. As a One Identity Support Engineer you will gain exposure to some or all of the following technologies: Operating Systems: Windows Server, Linux Servers Databases: Microsoft SQL Server Target Systems: Active Directory, Exchange, LDAP, SAP, Sharepoint Networking: DNS, LDAP, HTTP, SMTP, VPN Web: IIS Virtualization: ESX, VMWare Workstation Languages: VBScript, Powershell, Java Qualifications • Experience in a similar customer service work environment • Must be independent, self-motivated, a team player and have a people-oriented personality • Effective and efficient problem solving skills • Strong written and oral communication skills • Ability to work in fast paced, dynamic environment • Able to be professional and have timely management of personal work load covering multiple problems • Keep up to date with emerging technologies and latest Microsoft product versions. • Delivery of excellent customer service. • Awareness of Change Control Process Essential Technical Skills 2+ years’ experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies) • 2+ years’ experience with enterprise network configuration, DNS and troubleshooting methods • Experience as a Sys Admin, directly responsible for one or more UNIX-like operating systems such as UNIX – (AIX ,HP-UX Solaris, OS X) or Linux – (Ubuntu, Redhat, SuSE, Debian) • 2+ years’ experience in Technical support, Development or System administration • Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic • Candidate should possess excellent communications and multitasking skills • Be able to work under pressure with calmness and composure • Work independently and also in a team, with strong troubleshooting and diagnostic skills Preferences: • Familiarity with debugging tools/techniques (e.g. WebEx) • Knowledge and experience with Object Oriented Programming • Working knowledge of LDAP, Understanding of Schema and Kerberos • Experience with Internet Information Services for Windows • Knowledge of VBScript, PowerShell • Knowledge of SQL Server • Technical Writing Skills • Knowledge of protocols such as SSH, RDP, FTP & HTTP. • Knowledge of network troubleshooting tools (PING, PATHPING, TRACERT, TRACEROUTE, IPCONFIG, NETSTAT, NBTSTAT, NSLOOKUP). • Understanding of Certificates. • Understanding of Firewalls. • Office365 knowledge Company Description With team members dispersed globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. One Identity’s team members are committed to serving our communities, regularly volunteering for non-profit organizations. Our team members follow an open approach to technology innovation and believe that technology is essential for human success. Why work with us?
- Life at One Identity means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work. One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.
