Inbound Customer Service And Trouble Shooting Advocates

Inbound Customer Service And Trouble Shooting Advocates

Hkt Teleservices



Inbound Customer Service And Trouble Shooting Advocates

Detalles de la oferta

Colon's Call Center seeking Advocate from Colon!!!. Schedule : Rotating Shift

From8:00 am to 8:00 pm

Monday to Sunday

Job Description:

- Inbound Customer Service Trouble Shooting Advocates

- Answers incoming queries by phone and electronicallyregarding issues, product problems, service questions and trouble shooting.

- Direct contact with Client account at an advocate level.

- Work with the management team and clients to stay updated on product knowledge and be informed of any changes.

Skills and Qualifications:

- Advanced spoken and written English.
- Highly motivated.
- Advance typing skills.
- Call Center experience is aplus.
- Utilize multiple online tools simultaneously.
- Confident and assertive individual with great communication skills.
- Advance computer skills (e.g. hardware, operating systems, internet)

Work Conditions

- General office environment.
- Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other computer components.
- Problem solver that can quickly learn complex systems and provide non-scripted answers.
- Ability to work without direct-supervision, but escalates questions when the answer is outside of skill set.
- Ability to remain professional and courteous with clients at all times
- Excellent verbal and written Englishcommunication skills.


· Job stability.

· Growth opportunities.

· Medical insurance.

· Private life insurance.

· Employee benefits program.

· Free transportation.

· Great Environment.

Fuente: Bebee2



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