Inbound Customer Service And Trouble Shooting Advocates

Colon's Call Center seeking Advocate from Colon!!!. Schedule : Rotating Shift

From8:00 am to 8:00 pm

Monday to Sunday

Job Description:

- Inbound Customer Service Trouble Shooting Advocates

- Answers incoming queries by phone and electronicallyregarding issues, product problems, service questions and trouble shooting.

- Direct contact with Client account at an advocate level.

- Work with the management team and clients to stay updated on product knowledge and be informed of any changes.

Skills and Qualifications:

- Advanced spoken and written English.
- Highly motivated.
- Advance typing skills.
- Call Center experience is aplus.
- Utilize multiple online tools simultaneously.
- Confident and assertive individual with great communication skills.
- Advance computer skills (e.g. hardware, operating systems, internet)

Work Conditions

- General office environment.
- Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other computer components.
- Problem solver that can quickly learn complex systems and provide non-scripted answers.
- Ability to work without direct-supervision, but escalates questions when the answer is outside of skill set.
- Ability to remain professional and courteous with clients at all times
- Excellent verbal and written Englishcommunication skills.

Benefits:

· Job stability.

· Growth opportunities.

· Medical insurance.

· Private life insurance.

· Employee benefits program.

· Free transportation.

· Great Environment.