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Colon's Call Center seeking Advocate from Colon!!!. Schedule : Rotating Shift
From8:00 am to 8:00 pm
Monday to Sunday
Job Description:
- Inbound Customer Service Trouble Shooting Advocates
- Answers incoming queries by phone and electronicallyregarding issues, product problems, service questions and trouble shooting.
- Direct contact with Client account at an advocate level.
- Work with the management team and clients to stay updated on product knowledge and be informed of any changes.
Skills and Qualifications:
- Advanced spoken and written English.
- Highly motivated.
- Advance typing skills.
- Call Center experience is aplus.
- Utilize multiple online tools simultaneously.
- Confident and assertive individual with great communication skills.
- Advance computer skills (e.g. hardware, operating systems, internet)
Work Conditions
- General office environment.
- Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other computer components.
- Problem solver that can quickly learn complex systems and provide non-scripted answers.
- Ability to work without direct-supervision, but escalates questions when the answer is outside of skill set.
- Ability to remain professional and courteous with clients at all times
- Excellent verbal and written Englishcommunication skills.
Benefits:
· Job stability.
· Growth opportunities.
· Medical insurance.
· Private life insurance.
· Employee benefits program.
· Free transportation.
· Great Environment.