Panamá, Provincia de PanamáThe Regional Business Analyst is responsible for a full range of activities which ensure the operational effectiveness and excellence of the business unit. The Business Analyst will design and document workflow and make appropriate recommendations that will positively impact operational effectiveness. The Business Analyst will track and analyze business unit trends and make appropriate recommendations that will positively impact the unit. The Business Analyst will be a Project Manager and lead a number of key projects for the business unit and the company. The Regional Business Analyst will be the functional expert on the specified application(s) he/she will be the sole point of contact between the business unit and Information Technology’s Application Developers.
Key Responsibilities:Business Analysis and Reporting
Assists Business Unit Leader in developing tactical and strategic product, services and/or programs to support the business unit’s goals (financial, quality, production, customer service, operational efficiency, etc.).
Works closely with personnel and business partners to identify and maximize opportunities to use information and technology to improve product, service and/or program business processes.
Reviews, analyzes, and creates detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer programs.
Consults with personnel to determine business, functional and technical requirements for specified applications.
Compiles business and functional specifications for specified applications. Completes use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
Experience in BP Tool for driving BPM, KPI, SLA driven process improvement. Hands on experience in Aris cloud preferred.
Develops effective reporting tools for the business unit.
Analyzes the business unit’s activities and trends and compares analyses against the service standards and best practices. Presents findings and works with the Business Unit Leader and other personnel to identify and implement strategies that will address tactical and strategic goals.
Prepares routine reports (financial, quality, production, customer service, operational efficiency, market share, etc.).
Analyzes trends and recommends adjustments address and/or capitalize on trends.
Quality Assurance and Testing
Defines, develops and implements quality assurance practices and procedures, end user test plans and other QA assessments.
Works with IT to conduct testing to meet project timelines.
Ensures that all tests are conducted and documented according the standards agreed upon by the business unit and IT.
Responsible for ensuring that all documentation accurately reflects the current status of changes and outstanding issues so that business requirements reflect application features and functions.
Manages specific application quality assurance and help desk activities including the tracking of bug reports and change requests and ensuring their timely resolution.
Ensures that all items follow the change management process and are entered and tracked through the change management software.
Responsible for the overall success of testing, including results verification and release sign-off.
Establishes the purpose and deliverables of the test effort.
Provides resource planning, management and resolution of issues that impede the test effort.
Advocates the appropriate level of quality by the resolution of important defects; and working with the IT project manager to ensure the software development process has an appropriate level of testing.
Coordinates groups of business personnel who test, evaluate and validate new functions and applications, and identify issues in software or services.
Analyzes discrepancies in service or performance and makes recommendations for updates.
Provides final signoff to the IT project manager to release code to production.
Ensures continuing operational quality by documenting bug fixes and enhancements assigning tasks to developers, testing and releasing updates.
Works directly with appropriate personnel to understand project concept, objectives and approach.
Takes assigned project from original concept through final implementation.
Defines project scope and objectives.
Creates and maintains project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. This includes documenting, prioritizing and tracking requests (changes, enhancements, etc.) and coordinating with the Change Control Board (CCB).
Conducts project meetings.
§ Meets with project team(s) regularly to review project deliverables and deadlines.
§ Meets with appropriate personnel for periodic reviews of prototypes and final products.
Provides single point of contact for assigned projects.
§ Coordinates interaction and communication among personnel.
§ Identifies and coordinates assignments of internal resources and external contractors to meet project requirements.
Works with appropriate personnel to allocate personnel time to project tasks and to track progress of their work.
Assesses and prepares to address the operational impacts, workflow, training, etc. issues of a project.
Proactively assists with the identification of training and development requirements of the Business Unit. Presents findings, and works with Business Unit Leader and other personnel to design and implement training and development initiatives that will continuously upgrade the skills and capabilities of personnel in business unit.
Leadership and Development
Collaborates with all functional business units to achieve strategic, tactical and project goals.
Provides leadership needed to instill a team-oriented, client-driven, results-driven team. Coaches and develops employees.
Other duties as assigned.
Works under the general supervision of the Head of IT for Africa.
Requirements:Work Experience:Experience relevant to this role
Education:Bachelor: Business Administration/Management, Bachelor: Information Technology
Skills:Ability to perform under stress and minimal supervision, Management Leadership Skills, Numerical & Analytical skills, Strong knowledge of Microsoft Office, especially Excel.