It Services Operations Sr. Analyst

It Services Operations Sr. Analyst


Puestos Vacantes:

Jornada Laboral:

It Services Operations Sr. Analyst

Detalles de la oferta

IT Services Operations Senior Analyst

Job Description: This position is with End User Computing Operational Quality Analyst Team. Responsible for the end to end order management and processing, services and solutions received via PM team. Principal Duties & Responsibilities:
Interfaces with and supports both internal and/or external customers
Researches customer problems and delivers solutions
Completes order requirements and checks the quantity of each item listed
Facilitate an order audit and quality check
Liaises with cross-functional teams to drive velocity, backlog management and frictionless rate
Drive order processing efficiencies
Completes and maintains customer records per business controls
Maintain account product and service offerings

Excellent verbal/written communication skills in both Spanish and English.
Data entry skills
Ability to effectively communicate with all levels of management and peers
Strong analytical and problem-solving skills
Organizational and prioritization skills a must
Time Management Skills
Ability to multi-task
Ability to present to executives for escalations and customer critical projects
Customer service experience
Knowledge of Supply Chain Management
Knowledge of Order Processing

Nivel Jerárquico: Empleado

Salario Nominal: Desde $ 1300 Hasta $ 1500




  • Gestión de Compras
  • Distribución, logística, depósito.


  • Inglés

Edad: Desde 24 Hasta 50 Años