Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organizations in anage of ever-changing risk. Working across disciplines, technologies and geographies, everything we do is based onour belief that taking risks is essential to our clients’ success.
We provide our clients with the insight to focus resources and ensure they are prepared to resolve the issues andcrises that occur in any ambitious global organization.
We go beyond problem-solving and give our clients the insight and intelligence they need to realize opportunities and
grow. From the boardroom to the remotest location, we have developed an unparalleled ability to bring order to chaos
and reassurance to anxiety.Our peopleWorking with our clients our people are given direct responsibility, career development
and the opportunity to work collaboratively on fascinating projects in a rewarding and
inclusive global environment.Location Panama City, Panama
Engagement Full time
Department Information Technology
Manager Service Delivery Manager
Job Purpose The IT Support Analyst provides day-to-day technology related support for employees.
? Fulfill the complete setup for employees across the enterprise.
? Support the creation and management of various user accounts such as
Windows domain, email, MS CRM, MS Dynamics AX 2009 and MS Skype for
Business to ensure that the appropriate levels of security are maintained while
enabling users to complete their work.
? Update and manage user permission requests on IT services.
? Update all stakeholders on progress throughout the duration of each request.
? Ensure the highest overall user experience when changes are requested.
? Effectively troubleshoot and resolve relevant tickets raised through the IT
? Identify pain points and recommend modifications to the global permissions
Job title here
IT Support Analyst
Essential? At least 1 year’s experience in a service desk environment / support role? Active Directory? Remote access / VPN setup? Office 365 User Administration? Office 365 Exchange Administration? Office 365 Teams/Skype Administration? Windows Server network folder sharing? Office 365 SharePoint and SharePoint Server? MS CRM? MS Dynamics AX 2009? Microsoft Office packages 2010 and above? Multi Factor AuthenticationPreferred
? Proficient English skills? Familiarity with ITIL standards
? Excellent written and verbal communication skills? Excellent working knowledge of Windows 10 and MS Office applications? Ability to multi-task in a fast-paced, diverse environment? Superior organizational skills? Excellent interpersonal skills? Ability to work with remote employees? Enthusiastic, motivated, innovative, proactive, willing, flexible and conscientious? Solution-oriented and with a positive attitude? A high level of integrity and discretion? Ability to multi-task and prioritize? Willingness to learn and develop new skills? Actively seek input from appropriate stakeholders? Continuously consider the regional and global implications of what we do? Participate in departmental and group activities? Proactive approach
Behaviors All employees are expected to display behaviors reflective of our company values:
Integrity and Ethics, Collaboration and Teamwork, Commitment to People and
Professionalism and Excellence.
How to apply If your qualifications, experience and aspirations match our requirements please email a
covering letter and CV to:
The file name of your resume must contain your name. Please specify the vacancy you
are applying for including the location in the subject of the email. Please consider that
the interview process will be conducted in English.