About Us 13; As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry:leading experience, Sitels 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit sitel to learn more.
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Job Summary 13;
Proactively manages the recruitment and selection activities of the site to employ, place and/or transfer internal and external candidates at the site ensuring adequate and timely staffing. Ensures the site is effectively staffed with quality associates with focus on employee retention. Acts as Company advocate within the community to identify sources of candidates by initiating and maintaining relationships with outside sources such as employment agencies, job fair sponsors, local chambers of commerce, schools and colleges, or through other business channels. Utilizes multiple sourcing techniques including website postings, employee referral programs and a variety of low:cost recruitment sources. Builds and implements community relations programs related to recruitment strategies.
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Primary Job Responsibilities 13;
:Builds pool of qualified applicants reducing lead:time required to fill jobs quickly.
:Emulates best practices in the field of employment.
:Creates processes that are efficient, effective, and customer:focused.
:Educates managers as needed on employment law.
:Monitors selection criteria and testing techniques to ensure compliance to standards and participates in the development and implementation of revisions.
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Basic Qualifications 13;
Education: Business:related college degree or equivalent combination of education and experience in HR or general business
Experience: 3:5 years of high volume recruitment (and related process management) of non:exempt employees, fast:paced and customer:focused environment. Call center and Supervisory experience is mandatory.
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Skills and Abilities 13;
:Strong interpersonal and negotiating skills, including strong verbal and effective written communications skills.
:Basic computer skills with the ability to use a variety of software packages including Word, Excel, PowerPoint and Outlook.
:Strong problem solving and consulting skills.
:Excellent time management skills.
:Strong planning and organizing skills with ability to prioritizing projects/tasks. Management/leadership skills.
:Proven ability to successfully recruit nonexempt associates to maintain retention and meet demands of high volume recruiting needs.
:Demonstrated success as a business partner to leadership in a fast paced, customer focused environment.
:Ability to develop and maintain strong business relationships both internally as well as externally.
:Ability to influence others and present a positive Company image.
:Demonstrated ability to adapt practices and techniques to changing priorities and issues while still maintaining compliance over employment program.
:Demonstrated personal drive and sense of urgency. Meticulous attention to meeting timelines.
:Demonstrated ability to lead and motivate recruiting staff to meet objectives.
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Other Requirements 13;
Availability to travel: Rare, based on regional ramp needs.
Base: Panama
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