Overview: One Identity Software offers award-winning products that simplify IT management for our customers. One Identity Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions in four strategic areas: systems management, security, and information management. These industry leading solutions enable IT organizations to simplify operations, maximize workforce productivity and deliver faster results.Our Identity Manager solutions allow customers to control access and achieve governance while providing leading edge simplicity in a modular and integrated approach. This is one of the fastest growing and exciting business areas covering a range of industry leading solutions in the increasingly important business areas of Identity Governance & Access Management.Responsibilities:
Engineers will work as part of a Global team to provide a high standard of technical support to customers utilizing the Identity Manager Solution. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role. An ability to work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex issues on Windows, Novell, and IBM platforms is required.
As a successful Support Engineer you will be able to work independently to test and debug customer issues in lab environments and operate as a key member of a virtual product team spanning across continents and time zones. A flexible attitude and capacity for absorbing information and keeping up to date with Technology is essential. You will gain exposure to enterprise environments incorporating AD/LDAP, E-Mail systems, ERP systems and database deployments. Therefore a good cross-platform technology background is desired. Customer service and teamwork are our core principles and having fun in the process is expected.
For the right individuals with a passion to deliver top quality customer service there are excellent opportunities to progress within the Technical Support Organization.
As a One Identity Support Engineer you will gain exposure to some or all of the following technologies:
Operating Systems: Windows Server
Databases: Microsoft SQL Server, Oracle
Target Systems: Active Directory, Exchange, LDAP, SAP, Sharepoint
Networking: DNS, LDAP, HTTP, SMTP
Web: IIS
Virtualization: ESX, VMWare Workstation
Languages: C# .NET , Powershell, VB .NET
Cloud: Cloud access provisioning, Identity federation, Security Assertion Markup Language (SAML)
Qualifications:2+ years’ experience with enterprise network configuration, DNS and troubleshooting methods2+ years’ experience in Technical support, Development or System administrationStrong customer orientation, excellent phone etiquette and an excellent work ethicExperience with VB .NET or experience in another programming language and the willingness to learn VB .NETExperience in a similar customer service work environment
Must be independent, self-motivated, a team player and have a people-oriented personality
Effective and efficient problem solving skillsStrong written and oral communication skillsAbility to work in fast paced, dynamic environmentAble to be professional and have timely management of personal work load covering multiple problemsKeep up to date with emerging technologies and latest Microsoft product versions.Awareness of Change Control Proces
PreferencesFamiliarity with debugging tools/techniques (e.g. WebEx)Knowledge and experience with Object Oriented ProgrammingKnowledge of Transact SQL (T-SQL) or PL/SQL scripting
Knowledge of database design (entity-relationship model, normalization)Working knowledge of LDAP, Understanding of Schema and KerberosExperience with Internet Information Services for WindowsKnowledge of VBScript, PowerShell, C#Knowledge of SQL ServerExposure to Linux and Unix systems would be an advantageAbility to work flexible hoursAdditional language skills (especially German)Technical Writing Skills
Company Description
One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyse information and infrastructure in order to help fuel innovation and drive their businesses forward. With over 3,500 team members around the globe, we intend to continue to grow revenues and add value to customers.When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?Life at One Identity means collaborating with dedicated professionals with a passion for technology.
When we see something that could be improved, we get to work inventing the solution.
Our people demonstrate our winning culture through positive and meaningful relationships.
We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential.
Our team members’ health and wellness is our priority as well as rewarding them for their hard work.One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.
