Panamá, Provincia de PanamáPanamá, Provincia de PanamáRepresents the Logistics point of contact for Red Bull with Customers, providing support to several Countries as a Central America and Hubby. Is responsible for the supply chain execution of Cans and Visibility Items. Is responsible for the execution of the Order to Cash Process.In 1987, Red Bull not only launched a completely new product, it created and has led ever since a whole new product category, Energy Drinks. Nowadays Red Bull employs more than 11500 people in over 171 countries, selling over 6 billion cans a year. The World of Red Bull provides the forum for you to use your talent and passion, to develop yourself and make an impact. Find out why we're different.
Location , Ciudad de Panama, Panama
Schedule Full-time
Organisation Red Bull Panama
Areas that play to your strengths
(all the responsibilities we'll trust you with)
Order Management
Ownership of the complete order process, for both finished goods and visits in SAP, including events and services of RB coolers/visit items.
Track delivery from third-party logistics to end customer while ensuring high quality service. Work towards the resolution of logistical and operational issues originating from both the third-party logistics and customer.
Responsible for the creation and update of the relevant master data related to customers, including pricing in CPM.
Ensures that processes are executed according to the corporate governance and guidelines.
Escalates the key user and operations manager processes and contributes pro-actively in the improvement of processes.
Ensures that processes are executed according to the corporate governance and guidelines.
Logistics Support
Coordinate the request from customers in alignment Red Bull guidleines and quality management aspects.
Execute and monitor periodical tasks (month/year end closing).
Support the checking of invoices.
Documentation Handling
Prepare all relevant legalised order documentation, including letters of credit and any other applicable export documentation.
Ensure proper documentation (manual, guidelines, BPPs) is organised and filed for easy access.
Tracking
Goods movement entries in SAP (handling in the system of all claims and returns arising from outbound product movement through to the issuing of the credit note to the customer).
Monitoring consignments in SAP (tracking and tracing).
Customer Management
Provide accurate and helpful information to support internal and external customers.
Be the interface with the logistics providers for issues related to the deliveries.
Coordinate the request from customers in alignment with quality management of internal and external certificates.
Shared responsibility on customer satisfaction and customer-related KPIs.
Treatment of complaints from consumers.
Your experience includes:(proven performance in)
At least 3-5 Years of working experience in similar position.
Attention to detail.
Strong communications skills (verbal and written).
Work under pressure - good time management.
Ability to multi-task is essential.
Proactive, empathetic, patient.
Good problem-solving and analytical skills.
Proactive outlook on continuous improvement.
ERP knowledge - preferably SAP.
Good proficiency in Microsoft excel.
Bachelor's degree in Supply Chain, Business or related field
Fluency in Spanish and English (verbal & written)
