Operations Supervisor - Temporary Contract

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!

Job Summary

Performs moderate level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 – 24 subordinate personnel.

Key Job Responsibilities

- Provides regular supervision and mentorship over subordinate staff
- Ensures regular and effective communication with subordinate staff on performance, goals, and coaching
- Participates in client related activities to include client calibration sessions and project planning
- Identifies and address agent training needs
- Manages team’s time entry to ensure 0% discrepancy rate

Qualifications & Requirements

- Knowledge, Skills and Abilities:

- Excellent oral and written communication skills
- Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance
- Time management skills and computer proficiency
- Objectivity, professionalism and maturity
- Flexibility and demonstrated ability to adapt well in a changing environment

- Education & Experience

- Advanced English Level
- High School Diploma or GED required
- Preferred (not required): Bachelor’s degree desirable
- Considerable experience managing 15 or more employees either in a supervisory role

Location

Work from Home