In this role, you have the opportunity to Coordinate the end-to-end order management & fulfillment process for Philips consumers ordering on the Philips e-commerce platform, thereby being responsible for the daily operational excellence of order creation, order delivery, and returns management. Therefore, you will have a direct impact on the consumer experience, satisfaction, and brand preference for Philips. You'll have the chance to drive continuous improvement and transform the traditional order management process to one that actively supports Philips’ sales growth ambitions within the direct-to-consumer (D2C) space. Your challenge is to balance the requirements of ensuring a seamless order flow while providing a result-driven and proactive customer experience. You are responsible for Ensure day-to-day accurate processing of orders, returns, and refunds, according to a set of KPIs such as % of touchless orders, % of defect orders (incl. canceled orders), lead time to process orders, lead time of deliveries, return rates, etc. Develop and track early warning signals for order defects, and liaise with required stakeholders for preventive and corrective actions (e.g. Warehouse & Distribution, Call Center, Stock Allocation, Consumer Care, etc.) Reporting, monitoring, and control of order book in an organized and compliant manner. Design and maintain a daily management board for relevant KPIs and activities, and engage all relevant stakeholders to ensure operational excellence Provide excellent customer service for our customers Process order activities in SAP and other supporting applications. Process order changes due to Customer or Warehouse requests. Maintain good communication with stakeholders. Together with team members continuously implementing improvements through Lean tooling and disciplines. You are part of A unique combination of a critical and ambitious role that is part of our Global Business Service department based in Panama Hub. You will be actively encouraged to make improvements, establish best in class service, and have a direct impact on our success. To succeed in this role, you should have the following skills and experience. Bachelor’s degree in related fields with Supply Chain or Business Administration, +3 years of Order Management equivalent experience (Required) Experience with SAP or similar (Required). Intermediate level of Microsoft Excel (Required) Proficient level of English, written and oral communication The ability works independently and optimally with cross-functional and virtual teams. Ability to handle conflicting priorities, deal with pressure, and constant change. Valid Panama work authorization is a precondition of employment. Company relocation benefitswillnot be provided for this position. Candidates need to live within the territory or within commuting distance to Panama City, Panama.? Philips is an equal employment employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Why should you join Philips? Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
