Job Title Order Manager Analyst Job Description In this role, you have the opportunity to
Represent and defend the interests of our internal and external customers within the factory, product manufacturing group, and Global Sales and Service. The Order Manager Analyst will use available systems and tools, combined with knowledge of the supply chain process to manage customer orders.
You are responsible for
Acting as a liaison between manufacturing site and internal customers within assigned regions and order managers.
Providing support to Sales and Service team as it relates to orders.
Handling efficiently the order backlog for assigned Key Markets.
Supporting all team members to assure the assigned team is operating successfully.
Coordinating with Master Scheduling to meet or exceed customer requirements.
Analyzing and taking actions for presented issues appropriately and promptly, to ensure optimum customer satisfaction.
Optimally set priorities in order to meet commitments and established departmental goals.
Ensuring all establish processes are in line with Quality Standards and Philips standards business conduct.
Special project assignments may be required.
Assisting in deployment documentation, policies, procedures, correspondence and other business applications.
Trigger, review and handle complex invoices and letter of credit documents with the traffic department.
Ability to communicate across multiple departments in a global environment
You are a part of
A unique combination of a critical and ambitious role that is part of our Global Business Service department. You will be actively encouraged to make improvements, establish the best in class service, and have a direct impact our company's success.
To succeed in this role, you should have the following skills and experience
Bachelor’s degree in Supply Chain or Business Administration
+2 years of Order Management equivalent experience
Proved SAP and Microsoft Office skills
Excellent English written and oral communication skills
Strong Customer Service Skills and Cultural awareness
Ability work independently and optimally with cross-functional and virtual teams.
Ability to manage conflicting priorities, deal with pressure and constant change
In return, we offer you
A dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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