In this role, you have the opportunity to Utilize your leadership skills and experience to guide a group of Procurement Logistics Analysts. You will be working with a group of people to keep the department running in an efficient and productive manner, while guiding them to ensure their work meets the high quality standard of expectations of our internal and external customers. You are responsible for Demonstrates advanced knowledge and skill by successfully completing assignments in a timely manner. Able to diagnose problems, providing accurate and efficient resolutions to complex escalated customer issues. Apply effective solutions and determine follow up actions with minimum direction. Motivating, coaching, and developing the technical and customer service skills of the agent. Drives continuous performance improvement for business results. Develops the team to ensure they consistently deliver the needed performance Monitors individual team members to identify and schedule required training Confer with customers by telephone or email to provide information about orders, perform data entry of service parts orders, cancel orders, or obtain details concerning complaints. Serve as a management representative in the absence of the leadership. Ensures customer orders meet regulatory procedures and guidelines Take the lead, participate in, and adhere to, established change control processes. Take ownership of customer issues and manages relationships ensuring a high level of customer satisfaction. Work on team needs that are moderately complex in nature, where judgment is required to resolve problems and make recommendations and serves as the escalation focal for processing team needs/questions. Maintaining process documentation for team’s day to day processes. Supporting peers by being a reasonable and dependable voice for the team. Adheres to designated work schedule: Hours of operation are 6am to 10pm 7 days a week. Shift hours will vary based on business needs. You are part of A team that delivers excellent customer service and clearly communicates with internal and external customers. They collaborate with different departments and areas of the business across Philips to help ensure the Right equipment gets delivered to the Right Place, at the Right time, with the Right Attitude. The team is located in the Panama City, Panama To succeed in this role, you should have the following skills and experience Advanced English (written and spoken, required ) Lean process improvement knowledge 4+ years related experience in Procurement, Logistics, Supply Chain positions Experience in supporting a large team Bachelor degree in Logistics related field is a plus Excel – advanced Comfortable working in a fast-paced, deadline driven collaborative team environment. Ability to interact effectively with all levels of the organization to build consensus and to work through others in achieving goals and objectives Strong experience with utilizing reports and metrics to manage the performance of a team. Strong analytical and conceptual skills with ability to analyze complex issues, identify root causes, and develop creative corrective action solutions In return We welcome you to a challenging, innovative environment with great opportunities for you to build a rewarding career path. A career with aworld-class brand committed to improving people’s lives through innovation Philips is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. Why should you join Philips? Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
