Regional It Support Senior Analyst

Job DescriptionDOKA Latin America Region is looking to appoint a pro-active Regional IT Support Senior Analyst who is responsible for all kind of technical IT support across all Branches in Latin America, based out of Panamá City.
Specific responsibilities include:
You are the first point of contact for any IT related technical issues across all offices in Latin America (Brasil, Chile, Panama, Peru, Mexico and Colombia)
You are accountable to configure, install and maintain end user PCs as well as peripheral equipment such as printers, scanners and many more across all offices in Latin America
You diagnose and resolve hardware, software and any general end user technical problems
You solve technical issues with company software and productivity applications
You document support incidents in a work-order management system and escalate when deemed necessary
You work closley and collaborate with the IT Service Department in the Head office in Austria
Qualifications
Bachelor/Master Degree in Computer science, Information Technology or equivalent
Experience/Knowledge in IT Support and IT Infrastructure
Proven and outstanding working knowledge of Microsoft 10 and Microsoft Office
Understanding and experience in common network technologies (TCP/IP, LAN, Routing)
Fluency in English and Spanish. (Portuguese is a plus, but not mandatory)
Ideal Personality:
Ability to interpret, analyze and troubleshoot and resolve technical problems
Possess good verbal and written communication skills
Ability to multi-task and demonstrate strong follow through
Good team player and cultural awarenessAdditional InformationWe are looking forward to your application until July 31th, 2019.
Scarlet Cunningham | HR Manager