Senior Analyst Services Project/Program Management Competitive salaryPanamaDell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Sr. Analyst, Services Project/Program Manager on our Services Project/Program Management team in Panama.It takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high risk projects - from design to delivery.
Key Responsibilities
This position details a Senior Analyst, Services Project/Program Management - the front line person for the successful definition and delivery of Dell Enterprise Deployments (Legacy offers and ProDeploy).
They define and oversee a project’s success criteria, customer interactions, processes, schedules, resources, and deliverables.
They are adept at coordinating project contributors across functions, such as pre-sales support, and delivery. Individuals in this role will be responsible for multiple projects simultaneously.
The position supports day-to-day project operations for Legacy and ProDeploy orders in North America. Daily responsibilities also include coordinating both internally (with sales, technical engineers, solution architects, resource managers and externally (with customers, field engineers and 3rd party delivery providers) via phone and e-mail to establish service expectations, and coordinate delivery while maintaining excellent customer experience.
A successful Project Manager demonstrates excellent personal management skills such as effectively setting priorities, employing strong personal initiative, thriving in a self-directed environment, willingly and efficiently employing the help of others, and managing multi-tasking effectively.
Operates as the primary point of contact for questions from internal/ external customers, and fields inquiries regarding project status or project escalations.
Essential Requirements
Fluency in both English & Spanish (verbally and written). Additional fluency in Portuguese a plus but not required.
Able to understand and adapt to the North American culture/customer demands.
+2 years relevant work experience.
Experience at reaching goals with ambiguous direction.
Coordinates/facilitates communications between client and key resources on the project team.
Excellent customer service skills; Proficient in working with customers and being an external representative.
Strong communication skills (verbal and written)
Ability to manage and prioritize time and resources to meet customer service requirements.
Desirable Requirements
Undergraduate degree in Project Management.
Graduated from university or in the last years.
Experience in technical project management, including at least 1 year in the deployment of infrastructure projects for medium-to-large size enterprise data centers.
Familiarity with professional services software delivery and deployment processes.
BenefitsWe offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.If you share our passion for data and you’re keen to play a key role in driving progress, this is your opportunity to develop with Dell.
Closing date: July 31st, 2019Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.
