Senior Analyst, Technology Account Management

Responsible for all aspects of the technology and operational relationship with the customer
Acts as a dedicated resource for key customers
Establishes working relationships with internal delivery teams, customer support teams and customer contacts
Helps identify business opportunities through understanding of the customer’s technology infrastructure
Partners with customers to develop annual business plans and conducts quarterly operational reviews
Responsibilities
Acts as a project manager and key end-to-end resource lead on small to mid-sized projects
Supports the product delivery process by developing delivery process maps and by completing assigned tasks for the delivery process
Contributes to the delivery of integrated solutions that address customer needs
Supports Technology Account Management teams, internal partners and key stakeholders to provide support in a market or region
Researches and delivers solutions for complex problems and responds to inquiries on products and tools for internal and customers
Analyzes data from product delivery projects and reports on performance relative to success metrics
Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks
Experiences
Moderate professional experience in financial services, cards, payments or another related field
Understands Mastercard’s technology account management process
Experience working at Mastercard facilities and on Customer business locations
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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