Job Title Senior Collections Specialist Job Description In this role, you have the opportunity to
Take an active role as a Senior Collections Specialists responsible for the collections process with a defined group of customer and key accounts by maintaining excellent relationships with our customers, internal finance leadership, and cross-functional business partners.
You are responsible for
Coordinating and following through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts, including:
Execution of system established collection plan
Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off
Contacting clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises; or claim payments from intermediary (when collections are executed by 3rd parties (limited to some collectors)
Reporting any disputed/ short paid invoices with reasons for disputes and collaborating with the internal department to expedite resolution/payment
Perform customer account reconciliation including support to cash application team for clearing customer payments and credit items
Responsible for compliance of ICS checks
Support and develop accounts receivable lean process improvements, and Master data quality
You are part of
The Collections team located in Panama City, Panama.
To succeed in this role, you should have the following skills and experience
2 year experience in Collections, Finance positions, preferred
High School Degree. University is desirable, preferable in accounting, finance or administration
Advanced English (conversation and excellent writing skills)
Strong communication and negotiation skills
Advanced Excel knowledge it's a plus
SAP proficiency, required
In return
We welcome you to a challenging, innovative environment with great opportunities for you to build a rewarding career path
A career with a world-class brand committed to improving people’s lives through innovation
Strong leadership and mentor ship from a group of professionalsPhilips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video. Take a look at Our Panama Office
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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