*ALL CV's SHOULD BE SUBMITTED IN ENGLISH FOR CONSIDERATION*
Pole Star provides tracking and monitoring services to the global maritime industry from its headquarters in London, and via a network of offices located at key international maritime hubs.
The company today monitors 40,000 ships on behalf of 1,300 clients located in over 90 countries and has earned a reputation as the principal provider of remote fleet management, ship security, Long Range Identification and Tracking (LRIT) and fisheries monitoring services.
Pole Star employs a multi-national team of over 80 employees who are fluent in over 20 languages, based in offices in London, Panama, Hong Kong and Australia. All staff adhere to strict quality assurance practices and the company’s products are supported 24/7 by a dedicated team of specialists that offer installation, technical support and training.
Pole Star continues to experience strong growth and sustained profitability. The company is among Britain’s fastest growing private technology companies and was ranked in The Sunday Times Tech Track 100 league table in 2003, 2005, 2006 and 2011.
Job Purpose
The role of a Senior Technical Engineer is to drive Pole Star Technical support team to deliver best in breed services to both internal and external customers. You must be a highly competent support analyst who is willing to go the extra mile to provide world class systems support. This position is integral to adding value to our customer relationships via the skills and service we provide
Responsibilities:
Provide advanced technical support in a 24 x 7 ‘follow the sun’ global support environment, supporting customer facing software applications, including issue resolution, problem root cause analysis and customer service review meetings.
Issue and Problem resolution: follow process and logically fault find in end to end production processes – tracking issues though multiple systems to determine cause of issues.
Ability to provide good quality issue feedback
Troubleshooting, the use of sophisticated tools, analysis of logs, and coordination of all available resources to resolve issues.
Develop and debug scripts (Python) to facilitate support and data transfer requirements
Analysis of and improvement of production support processes
Mentor Junior technical engineers, support analysts and IT staff by ensuring knowledge and technical skills transfer
Develop and document end to end processes
Good awareness of when issues need to be escalated
Contribute knowledge and experience to development projects
Maintain and improved professional working practices within the company
Key skills
High proficiency in Linux/Unix (5+ years)
One or more scripting languages (Python preferred) (3+ years)
AWS experience (Elastic load balances, Cloud Front, Route 53) (3+ years)
VMWare experience (3+ years)
Queuing technology experience (SQS, Rabbit) (3+ years)
Database Experience (ETL, Indexes, MSSQL, PostgreSQL, Oracle, Cassandra) (3+ years)
Experience T1 and T2 technical support
Strong decision making skills
Strong communication and Team working skills
Pro-active working style
* All candidates that apply must ensure that they have a valid work permit as proof of rights to work in Panama*
*ALL CV's SHOULD BE SUBMITTED IN ENGLISH FOR CONSIDERATION*
El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Konzerta sea responsable por ello.
Ciudad: ancón
