Supervisor

DUTIES & RESPONSINILITIES /JOB SUMMARY · Provide team leadership and coaching

· Create a positive environment on the floor

· Motivate and inspire team members

· Lead by setting a good example (role model)

· Facilitate problem solving and collaboration

· Maintain healthy group dynamics

· Assure that the team members have the necessary education and training to effectively participate on the team

· Encourage creativity and constant improvement

· Recognize and celebrate team and team member accomplishments and exceptional performance

· Coordinate with internal and external customers as necessary

· Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance

· Assure that the team addresses all relevant issues within the specifications and various standards

· Provide necessary business information

· Help keep the team focused and on track

· Obtain and coordinate space, furniture, equipment, and communication lines for team members

· Establish meeting times, places and agendas

· Provide status reporting of team activities against the program plan or schedule

· Keep the project manager and product committee informed of task accomplishment, issues and status

· Serve as a focal point to communicate and resolve interface and integration issues with other teams

· Escalate issues which cannot be resolved by the team

- Provide guidance to the team based on management direction

QUALIFICATIONS

· Bachelor Degree or higher

· Proficient in English and Spanish, both writing and verbal

· Positive Attitude and Enthusiasm

· At least 1 year of call center experience as supervisor

· Strong computer and presentation skills

· Excellent communication and Leadership Skills

- Proven leadership skills, experience providing coaching and feedback