Systems Engineering Sr Advisor

Overview

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.

We are currently looking for an IT Infrastructure Systems Administrator, reporting to the IT Infrastructure Server Manager, to join our IT Datacenter Infrastructure team.

Responsibilities

The position of IT Infrastructure Systems Administrator within the Datacenter Server Team has the following shared responsibilities:

Systems Administration for all internal IT compute and storage consumption across Quest including:

• Data Center infrastructure
• Physical infrastructure
• OS compliance
• Backup and DR services
• Power, access, capacity management and planning
• VMware Hypervisor technologies and associated software suites, VCS, Aria, etc.
• Systems Patching and security compliance

Specific Team member related responsibilities include:

• IT Infrastructure Data Center Server team case management, and operational reporting to the IT Infrastructure Data Center Server Manager
• The execution of IT Infrastructure Data Center Server team specific initiatives and projects, often with multiple internal customers.
• Collaboration with IT Infrastructure teams peers (Network, Services & Ops) to achieve shared IT Infrastructure departmental goals and objectives
• IT Infrastructure Data Center Server team Change Management processes
• IT Infrastructure Data Center Server team OnCall and after hours Support
• Continual technical training and skill development
• All IT Infrastructure Data Center and Server team related documentation, runbooks, and processes.

Qualifications

The position of IT Infrastructure Systems Administrator requires the following qualifications:

• An in-depth understanding of the basic principles behind infrastructure processes and procedures
• Strong written, verbal and presentation skills
• Good analytical and problem solving skills
• Ability to quickly understand both business and technical concepts
• Excellent interpersonal skills with the ability to interact with both technical and non-technical customers
• Self motivated, quality driven, customer focused
• Understands and embraces cultural diversity
• Proven ability to multi-task and prioritize workloads
• 6+ years of relevant IT Infrastructure administrative experience

Proven technical ability with the following technologies:

• Windows infrastructure including Azure and Office 365
• Server & Desktop virtualization including VMWare, AVS, vRealize, Horizon
• Server Patching Technologies - KACE / SCCM
• Dell Hardware
• Cisco Hardware
• SAN and NAS storage - Dell Compellent technologies / Pure Technologies
• Backup Solutions e.g. NetVault/Quorstor
• Inventory and Asset Management Solutions - specifically Netbox
• Management and Monitoring solutions - Foglight, SolarWinds
• VMware Technologies - vSphere, vCenter, Aria, VCS, Automation, Horizon etc.

Why work with us?

• Life at Quest means collaborating with dedicated professionals with a passion for technology.
• When we see something that could be improved, we get to work inventing the solution.
• Our people demonstrate our winning culture through positive and meaningful relationships.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
• Our team members’ health and wellness, as well as rewarding them for their hard work, is our priority.