Supervise tax exemption specialist team. Improve customer order to cash process by ensuring the accurate
tax exemption status is coded to customer accounts.
Ensure team effectively communicates with customers and internal partners to remediate exemption certificate deficiencies.
Provide oversight and technical guidance to specialists to ensure tax exemption polices are followed by the SSC.
Provide exceptional customer service experience in every internal and external customer interaction
Develop collaborative relationships with internal business partners to determine the most effective method for improving customer order to cash process.
Update tax exemption certificate polices to reflect law changes.
Remediate customer tax configuration errors
Contact customers to obtain missing sales tax exemption documentation
Review customer provided sales tax exemption documentation and configure account in accordance with tax policies and procedures
Identify any inconsistencies in customer taxation and participate in root cause analysis
Identify opportunities for process improvements and actively participate in remediation efforts.
Continuous learner who routinely shares experiences, best practices and information with team members to improve collective knowledge .
W.W. Grainger, Inc. is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies
and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger
for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management
and technical support. These customers represent a broad collection of industries including healthcare, manufacturing,
government and hospitality. They place orders online, on mobile devices, through sales representatives, over the phone
and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s
distribution centers (DCs) and branches worldwide. For more information on Grainger, visit www.grainger.com/investor.
Previous experience providing in person, telephone or email customer service.
Ability to evaluate customer tax transactional data to determine appropriate corrective action.
Effective communicator, comfortable interacting with team members, internal partners and external partners in a professional manner in person, via e mail and phone.
Is aware of own strengths and weaknesses. Is open to development feedback and takes responsibility for personal development.
Proficiency in Microsoft Office and able to learn required software programs including SAP, Excel, Business Objects, Alteryx etc.
Moderate/Advanced time management skills and organizational abilities with attention to detail
Demonstrates strong attention to detail, and accuracy and thoroughness in work
Self starter/motivator that demonstrates strong work ethic
Moderate/Advanced problem solving skills