Req ID: 25232 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.
NTT DATAServices currently seeks a
Transition Project Manager : End User Servicesto join our team in
Panama City,
Panamá (PA:8),
Panama (PA).
:
The EUS Transition Tower Lead is the subject matter expert responsible for all activities required to transition End User Services operations to NTT Data for external customers. Duties include:
:Prepares PowerPoint presentations and delivers during Project Planning and Project Initiation Workshops to the customer and other towers.
:Revises project plans, completes activities, and manages the continuous follow up to meet scheduled milestones.
:Gathers and documents discovery information from customer using presentations, interviews, and conference calls.
:Analyzes discovery information and develops gap analysis and pareto charts to identify/track/close risks, issue, and assumptions.
:Reviews SLAs and contracted obligations from the contract and cost model to identify gaps.
:Creates Visio diagrams of the tower/business unit process flows.
:Writes hand:off documents which may include: Standard Operating procedures, Service Matrix, and Operations Manuals.
:Documents and conducts User Acceptance testing prior to AOS.
:Works closely with Service Management and prepares ITSM workbook for tower.
:Conducts weekly meetings with business unit and transition stakeholders and support partners.
:Recommends and drives the analysis and solutions of problems.
:Monitors and controls work to ensure that the project remains on track and in control.
:Interfaces and communicate with project team and management.
:Communicates with the Transition team and customer contacts on project status and RAID updates.
:Escalates unresolved RAID items to senior and executive leadership
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp:2:corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices to learn more.
NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonab
