Work From Home Advocates

Descripción de la Plaza/nWork from Home Advocate
Colon's Call Center seeking Advocate from Colon!!!
Only 3 Weeks training on site, then work from home.
Schedule : Rotating Shift
From 8:00 am to 8:00 pm
Monday to Sunday

Job Description:
Inbound Customer Service Trouble Shooting Advocates

Answers incoming queries by phone and electronically regarding issues, product problems, service questions and trouble shooting.

Direct contact with Client account at an advocate level.

Work with the management team and clients to stay updated on product knowledge and be informed of any changes.

Skills and Qualifications:
Advanced spoken and written English.
Highly motivated.
Advance typing skills.
Call Center experience is a plus.
Utilize multiple online tools simultaneously.
Confident and assertive individual with great communication skills.
Advance computer skills (e.g. hardware, operating systems, internet)

Work Conditions
General office environment, Work at home readiness.
Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other computer components.
Problem solver that can quickly learn complex systems and provide non-scripted answers.
Ability to work without direct-supervision, but escalates questions when the answer is outside of skill set.
Ability to remain professional and courteous with clients at all times
Excellent verbal and written English communication skills.

Quiet noise-free home office space required.

Benefits:
·Job stability.
·Growth opportunities.
·Medical insurance.
·Private life insurance.
·Employee benefits program.
·Free transportation.
·Great Environment.
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