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Work From Home Opportunities

Work From Home Opportunities
Empresa:

(Confidencial)


Lugar:

Panamá

Detalles de la oferta

Work from home from anywhere in the World

Be an International Contractor
English and Fully Bilingual Eng/Spa

With one of these well compensated roles you will be responsible for maintaining our clients products and services within a designated market in accordance with company strategy and rules. These positions are meant for leaders who can follow explicit direction and are goal oriented.
Some of your responsibilities will be:
SALES

Expertly and professionally handle inbound sales calls related
to marketing campaigns (e.g. infomercials, internet and social media
advertising, print, etc.)
- Answer incoming calls with the goal of converting calls to sales
- Provide product and purchase information
- Educate and assist customers on company products
- Complete a sales order transaction in the CRM

Achieve a monthly sales target.

RETENTION

Expertly and professionally handle inquiries from existing
customers related to but not limited to:
o Educating and assisting customers on company products
o Modifying Auto:ship orders (subscriptions), including requests to cancel
or adding products to current Auto:ship orders
o Fulfilling needs of existing customers that are at risk of cancelling
services or orders
o Addressing complaints with the goal of increasing satisfaction and
securing renewals or saves
o Product questions
o Billing questions
o Account updates
o Placing new orders

Achieve a monthly retention target.

CUSTOMER SERVICE

Expertly and professionally handle inquiries from existing
customers related to but not limited to:
o Basic modifications to Auto:ship orders (subscriptions), excluding
cancelations
o Product questions
o Billing questions
o Account updates
o Transfer to other departments
Requirements

Procedural
Capabilities

Have solid computer skills with the ability to
navigate through multiple screens consistently

Track and report customer interactions

Calculate basic transactions

Multitask

Adapt to frequently changed products, promotions,
policies, and procedures

Enter data quickly and accurately

Quickly summarize customer information during
every call based on information displayed on computer screen

Manual dexterity to allow for navigating between
screens and entering data

Learn and retain complex concepts

Resourceful : Find answers to customer questions
and policy questions

Translate documents from English to Spanish (agents serving
Spanish customers)

Understand a customers concerns and match, in
real:time, the concern with a company product and price tier

Build product value to show the customer how the
products will serve their needs

Soft skills / Phone skills

Deliver extraordinary customer care by responding
to customer questions and concerns

Use excellent soft skills such as active
listening, building rapport, empathy

Build rapport and nurture customer relationships

Handle all of the aspects of the customer
interaction to create an excellent customer experience

Speak clearly and fluently in English (and
Spanish)

Address concerns and overcome objections

Write in English using proper grammar and
punctuation

Assertive, consultative and results oriented

Strong attention to detail

At times, defuse and empathize with upset and angry customers

Culturally attuned and sensitive to the United States and Latin
American markets

Accent Neutral

Minimum Education and
Experience

High School Diploma or equivalent

Fluent English and Spanish

2+ years of Sales / Retention experience

Previous inside sales/Retention or telemarketing
in a quota driven environment and/or call center experience

Benefits
Within our network, we help deliver you the flexibility to support our clients from the comf


Fuente: Tiptopjob_Xml

Requisitos

Work From Home Opportunities
Empresa:

(Confidencial)


Lugar:

Panamá

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